Shift Lead + Key Holder
TCG Expert
Evenings and weekends required, opening and closing shifts.
We're looking for a trading card expert who's ready to lead. As Shift Lead + Key Holder, you run the floor during your shift. You open and close the store, keep the team on track, and make sure every customer gets a fair, knowledgeable deal. When something needs a decision on shift, you make it.
What you'll do
- Lead the team on shift: set priorities, delegate tasks and keep the floor running smoothly
- Serve as key holder: open and close the store, including cash counts, register reconciliation and security procedures
- Own the closing reset. Leave the store business-ready (floor faced, cases straight, shelves stocked) for the next opener
- Buy, sell and trade cards with customers: evaluate collections, condition cards to TCGPlayer standards and price them from current market data
- Be the go-to TCG expert on the floor for customers and teammates
- Record buys, sales and trades accurately in Square so inventory stays correct
- Keep shelves and cases stocked at all times, restocking from back stock first
- Run in-store events, including game nights, tournaments and release events
- Handle customer issues calmly and bring in management when needed
- Help train newer team members on store procedures, pricing and card condition
What we're looking for
- Expert knowledge of at least two major TCGs (Pokémon, Magic: The Gathering, Yu-Gi-Oh!, One Piece, etc.)
- Ability to assess card condition and market value accurately using TCGPlayer, eBay or similar
- Leadership experience as a shift lead, key holder or supervisor, or a track record of stepping up on a team
- Trustworthy with cash handling, store keys and opening/closing duties
- Comfortable with POS systems (Square a plus)
- Reliable and punctual, because the store opens and closes on your watch
- Evening and weekend availability (closing shifts can run until 11:30 PM)
- Able to lift and carry boxes up to 40 lbs
- Takes pride in a clean, organized store. We'll never ask you to do something we won't do ourselves
Bonus points
- Retail management or key holder experience, especially at a game or hobby store
- Experience grading cards or submitting to PSA, BGS or CGC
- Active in competitive or casual TCG play
- Experience running tournaments or organized play
- Card show vending experience