Shift Lead + Key Holder
TCG Expert
- Pay
- $16/hour
- Hours
- 30–40 hours/week
- Location
- Austin, TX (in-store)
- Focus
- Opening & closing
Evenings and weekends required, opening and closing shifts.
We're looking for a trading card expert who's ready to lead. As Shift Lead + Key Holder, you run the floor during your shift. You open and close the store, keep the team on track, and make sure every customer gets a fair, knowledgeable deal. When something needs a decision on shift, you make it.
- Lead the team on shift: set priorities, delegate tasks and keep the floor running smoothly
- Serve as key holder: open and close the store, including cash counts, register reconciliation and security procedures
- Own the closing reset. Leave the store business-ready (floor faced, cases straight, shelves stocked) for the next opener
- Buy, sell and trade cards with customers: evaluate collections, condition cards to TCGPlayer standards and price them from current market data
- Be the go-to TCG expert on the floor for customers and teammates
- Record buys, sales and trades accurately in Square so inventory stays correct
- Keep shelves and cases stocked at all times, restocking from back stock first
- Run in-store events, including game nights, tournaments and release events
- Handle customer issues calmly and bring in management when needed
- Help train newer team members on store procedures, pricing and card condition